Sometimes the USPS loses packages. Please note that the delivery of First-Class Mail is intentionally slowed by the USPS. First-Class Mail shipments take about 8 days for delivery. Please consider this when tracking your order. Priority Mail is more expensive, but it is delivered more quickly, typically 4 business days. If your order has been marked as delivered and you don't have it, please wait 48 hours for your package to arrive. You should also check with any neighbors and your leasing office. If you've taken these steps and your order still has not shown up, file a complaint with the USPS and email us directly at email@example.com with the case number and we will resend the package, but you will be required to sign for the package. Once your package is signed for, we consider it delivered. If your package is shipped with signature confirmation, once it is signed for and delivered, we consider the package delivered to the proper address. We do not re-ship, refund or replace orders signed for by signature confirmation.
We ship orders via USPS and UPS. Orders shipped with free shipping are mailed via USPS First Class Mail. Orders are shipped in cardboard boxes or plastic polymailer bags depending on the contents.
We include packing slips in all of our shipments, no exceptions. Packing slips do not contain any payment information or pricing. Packing slips do show who purchased the items, the contents of the packaging, and any notes included at checkout.
If your order is shipped via USPS, your order will be shipped same day Monday through Friday if your order is placed by 2 pm ET. You receive an email or SMS text message when your order ships. Shipping rates for all of our items are weight-based, shipping varies based on the weight of your order based on its contents.
All orders of $50 or more shipped by USPS are shipped with signature confirmation. When your order is signed for, we consider it delivered, and we do not refund, replace or re-ship orders that have been signed for. We offer free USPS shipping on all orders over $100.
Orders are shipped via USPS. Orders shipped to the wrong address will not be refunded or replaced. Please double check your shipping address before completing the transaction. We ship to military bases and PO boxes via USPS. Every shipment to an APO/FPO/DPO needs the recipient's name, rank, unit, and APO/FPO/DPO address with a 9-digit zip code. Most orders are received within 5 business days. There may be shipping delays once your package is with the USPS, unfortunately, this is out of our control and we must wait for the USPS to scan the package and make updates.
If you have experienced missing packages in your neighborhood/apartment complex/building, etc., please let us know via email. When you order, you can leave a note requesting signature confirmation with the delivery of your package. We offer free signature confirmation to you at no cost to you as a customer. We're a small business - it is easier and more cost effective for us to make sure that your package is delivered to you the FIRST time and we will do our part to make that happen.
When your order ships, you'll get a tracking number either by email or text (depending on what info you gave when you checked out).
If you've received a tracking number, then your package was placed in our mailing room for the mail carrier. The USPS mail carrier picks up packages Monday through Friday between 2:30 pm and 4:00 pm ET. If you've received a tracking number then your order is on its way to you and you must wait for a USPS to scan the package and update its tracking information in the system.
We do not make any changes to shipping addresses after orders are placed. If you recognize that your order has been shipped to the wrong address after the order has already shipped, unfortunately, there is nothing we can do at that time. Oftentimes, the USPS returns undeliverable packages to us. Once we receive the package, then we will issue a store credit minus any shipping fees. Please double check your billing and shipping address before you complete checkout.